Brighthouse Life Insurance Company Discovers Data Security Event

Brighthouse Life Insurance Company has recently made a concerning discovery regarding a data security event. On June 18, 2023, Brighthouse Life Insurance Company was notified by Genworth Life Insurance Company and Genworth Life Insurance Company of New York about a security incident that occurred at Genworth’s third-party vendor, PBI Research Services. This incident resulted in the compromise of sensitive information belonging to certain Brighthouse Life Insurance Company policyholders. The affected policyholders are being notified and provided with information on how to enroll in 24 months of complimentary credit monitoring. It is advised that policyholders remain vigilant and review their account statements and credit reports closely to detect any suspicious activity.

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Brighthouse Life Insurance Company Discovers Data Security Event

Overview

As of August 22, 2023, Brighthouse Life Insurance Company (BLIC) has discovered a data security event that has affected certain policyholders. This incident was the result of a security breach at a third-party vendor, PBI Research Services, which compromised the personal information of impacted policyholders. BLIC is taking immediate action to notify policyholders and provide them with resources to protect their information.

Background Information

Genworth Life Insurance Company and Genworth Life Insurance Company of New York notified BLIC of the security incident at PBI Research Services, their third-party vendor. PBI Research Services is responsible for identifying policyholder deaths for Genworth, who administers a block of long-term care insurance policies for BLIC. PBI relied on MOVEit, a data transfer software developed by Progress Software, to perform these services.

Incident Details

The security incident at PBI Research Services occurred on May 29, 2023, and May 30, 2023. It was caused by a vulnerability in the MOVEit software, which has since been addressed with security patches implemented on June 2, 2023. The incident itself did not impact any BLIC information systems. However, it resulted in the disclosure of personal information, including full names, Social Security numbers, dates of birth, ZIP codes, states of residence, and policy numbers of affected policyholders.

Impact on Policyholders

BLIC is taking immediate action to notify affected policyholders of the security incident. These individuals will receive a notification by mail, which will provide them with further details about the incident and steps they can take to protect their information. To assist with this process, BLIC is also offering 24 months of complimentary credit monitoring to impacted policyholders.

Notification Process

BLIC will be communicating with affected policyholders primarily through mail. This notification will include important information about the incident, as well as instructions on how to enroll in the complimentary credit monitoring service. Additionally, BLIC will provide additional resources and support to impacted policyholders to ensure they have the information they need to protect themselves.

Recommended Actions for Policyholders

BLIC recommends that policyholders remain vigilant in safeguarding their personal information. This includes regularly reviewing account statements and credit reports to check for any suspicious activity. If any fraudulent or suspicious activity is detected, it should be reported immediately to the appropriate authorities and BLIC. Policyholders should also take advantage of the complimentary credit monitoring service provided by BLIC to further protect their information.

Keywords

• Data Breach
• Third-party Cybersecurity
• Third-party Risk
• Third-party Security

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Overview

In today’s digital world, data security is of utmost importance. Companies must take proactive measures to protect the personal information of their customers. Unfortunately, data breaches can still occur, as evidenced by the recent security incident at Brighthouse Life Insurance Company (BLIC). This article will provide an overview of the data security event at BLIC, including background information, incident details, the impact on policyholders, the notification process, and recommended actions for policyholders.

Introduction

Data security is a critical concern for businesses and individuals alike. The consequences of a data breach can be severe, resulting in financial loss, identity theft, and damage to a company’s reputation. It is essential for companies to have robust security measures in place to protect the personal information of their customers. However, even with stringent security measures, breaches can still occur. This is the case with the recent data security event at BLIC.

Importance of Data Security

The importance of data security cannot be overstated. In today’s digital age, personal information is constantly being collected and stored by various organizations. This information is a valuable asset, and if it falls into the wrong hands, it can be used for malicious purposes. Companies must prioritize data security to protect their customers’ information and maintain their trust.

Brighthouse Life Insurance Company’s Data Security Event

BLIC recently discovered a data security event that has affected certain policyholders. The incident was the result of a security breach at a third-party vendor, PBI Research Services, which compromised the personal information of impacted policyholders. BLIC is taking immediate action to address the incident, notify policyholders, and provide them with resources to protect their information.

Background Information

To understand the full impact of the data security event at BLIC, it is important to have some background information on the companies involved. Genworth Life Insurance Company and Genworth Life Insurance Company of New York notified BLIC of the security incident at their third-party vendor, PBI Research Services. Genworth administers a block of long-term care insurance policies for BLIC, and PBI Research Services is responsible for identifying policyholder deaths.

Incident Details

The security incident at PBI Research Services occurred on May 29, 2023, and May 30, 2023. It was caused by a vulnerability in the MOVEit software, which the vendor used to transfer data. PBI Research Services promptly addressed the vulnerability by implementing security patches on June 2, 2023. It is important to note that the incident did not impact any of BLIC’s internal information systems.

Impact on Policyholders

Unfortunately, the data security incident at PBI Research Services resulted in the disclosure of personal information belonging to affected BLIC policyholders. The information that was disclosed includes full names, Social Security numbers, dates of birth, ZIP codes, states of residence, and policy numbers. This is highly sensitive information that poses a risk of identity theft and other fraudulent activities.

Notification Process

BLIC is committed to notifying affected policyholders promptly and providing them with the necessary information and resources to mitigate the impact of the data security event. Affected policyholders will receive a notification by mail, which will provide them with details about the incident and steps they can take to protect their information. BLIC will also offer impacted policyholders 24 months of complimentary credit monitoring to help detect and prevent any unauthorized activities.

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Recommended Actions for Policyholders

In addition to the complimentary credit monitoring offered by BLIC, affected policyholders should take several steps to protect their personal information. Remaining vigilant is crucial, as identity thieves may attempt to exploit the stolen information. Policyholders should regularly review their account statements and credit reports to check for any unauthorized activity. If any suspicious activity is detected, it should be reported immediately to the appropriate authorities and BLIC.

Conclusion

Data security is a top concern for individuals and businesses alike. The recent data security event at BLIC serves as a reminder of the importance of robust security measures and constant vigilance. BLIC is taking immediate action to notify affected policyholders and provide them with resources to protect their personal information. By remaining vigilant and taking recommended actions, policyholders can mitigate the risk of fraud and identity theft.

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