SBI Life Insurance Launches 24×7 Contact Centre

SBI Life Insurance has launched a 24×7 contact center to provide before and after sales services to its customers. The contact center is available to both existing and prospective consumers and aims to redefine seamless accessibility and interaction with trained professionals. With this initiative, SBI Life Insurance becomes the first private life insurance company in the country to offer such extensive customer care support. The contact center will provide technical assistance with products and answer customer inquiries, enhancing customer satisfaction and fostering stronger relationships. By introducing this service, SBI Life Insurance aims to establish new benchmarks in customer service within the private life insurance sector.

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SBI Life Insurance Launches 24×7 Contact Centre

Offering Before and After Sales Services to Consumers

Introduction to SBI Life Insurance

SBI Life Insurance, one of the most trusted private life insurance companies in the country, has launched its dedicated 24×7 inbound contact centre. This contact centre is aimed at addressing before and after purchase queries related to comprehensive insurance solutions provided by the company. With this initiative, SBI Life becomes the first private life insurance company to offer extensive customer care support. The launch of the contact centre aligns with the company’s commitment to enrich customer experience and address their insurance needs at their convenience.

About the 24×7 Contact Centre

Dedicated Inbound Contact Centre

The 24×7 contact centre is a dedicated inbound contact centre specifically designed to handle customer queries related to SBI Life Insurance products and services. It is staffed by trained professionals who are equipped to provide technical assistance with products and answer customer queries about their purchases or experiences. The contact centre aims to redefine seamless accessibility and interaction with customers, providing them with real-time solutions to their queries.

Toll-Free Number: 18002679090

To ensure customer convenience, SBI Life Insurance has provided a toll-free number for customers to contact the 24×7 contact centre. The toll-free number, 18002679090, allows customers to reach out to the contact centre without incurring any charges. This toll-free number is available to both existing and prospective customers of SBI Life Insurance.

First Private Life Insurance Company with Extensive Customer Care Support

With the launch of the 24×7 contact centre, SBI Life Insurance becomes the first private life insurance company in the country to provide such extensive customer care support. This initiative reflects the company’s commitment to enhancing customer experience and its dedication to addressing customer needs and queries effectively and efficiently.

Accessibility and Convenience

Available to Existing and Prospective Consumers

The 24×7 contact centre of SBI Life Insurance is available to both existing and prospective customers. Whether you have already purchased SBI Life Insurance products or you are considering buying them, you can access the contact centre for any queries or assistance you may require. This ensures that customers at all stages of the insurance journey have the support they need.

365 Days a Year

The contact centre operates 365 days a year, providing round-the-clock support to customers. This ensures that customers can reach out for assistance or information at any time, irrespective of the day or time of the year. SBI Life Insurance understands that customer needs can arise at any moment, and their commitment to being available 24×7 reflects their dedication to serving customers effectively.

Seamless Accessibility and Interaction with Trained Professionals

Customers can expect seamless accessibility and interaction with trained professionals when they connect with the 24×7 contact centre. The trained professionals at the contact centre are equipped with the knowledge and expertise to provide accurate information and assistance related to SBI Life Insurance products. This ensures that customers receive the support they need and have a positive experience when interacting with the contact centre.

Services Provided by the Contact Centre

Technical Assistance with Products

One of the key services provided by the 24×7 contact centre is technical assistance with SBI Life Insurance products. Whether you need help understanding the features of a product or have questions about its usage, the contact centre professionals can provide the necessary support. They are well-versed in the technicalities of the insurance products and can guide customers through any issues or concerns they may have.

Answering Customer Queries about Purchases and Experiences

The contact centre also serves as a platform for customers to get answers to their queries related to purchases and experiences. If you have questions about the insurance policies you have purchased or if you have concerns about your overall experience with SBI Life Insurance, the contact centre professionals can address them. They aim to provide customers with accurate information and solutions to their queries, ensuring customer satisfaction.

Statement from Mahesh Kumar Sharma, MD & CEO of SBI Life Insurance

Significant Stride in Redefining Customer Experience

Mahesh Kumar Sharma, the MD & CEO of SBI Life Insurance, highlights the significance of the launch of the 24×7 contact centre in redefining customer experience. He states that this initiative allows the company to stay connected with customers across the country and provide real-time solutions to their queries. The 24×7 contact centre demonstrates SBI Life Insurance’s commitment to placing customers at the heart of everything they do.

Staying Connected with Customers

Sharma emphasizes the importance of staying connected with customers through the 24×7 contact centre. He highlights that this initiative enables SBI Life Insurance to address customers’ queries related to their policies or the array of insurance solutions provided by the company. By providing real-time solutions, SBI Life Insurance strives to foster stronger customer relationships and serve customers better.

Real-Time Solutions to Queries

Sharma highlights the objective of the 24×7 contact centre, which is to provide customers with real-time solutions to their queries. The contact centre ensures that customers can receive quick and accurate responses to their questions or concerns, helping them make informed decisions about their insurance policies. Real-time solutions enhance customer satisfaction and build trust in the company.

Insurance as Trust, Reliability, and Peace of Mind

Sharma underscores the importance of insurance as trust, reliability, and peace of mind. He states that SBI Life Insurance understands that insurance is more than just a policy; it is about providing customers with the assurance and security they need. The 24×7 contact centre is a reflection of SBI Life Insurance’s commitment to empowering, educating, and elevating the insurance landscape to ensure that individuals have access to reliable and trustworthy insurance solutions.

Empowering, educating, and Elevating the Insurance Landscape

Sharma emphasizes the role of the 24×7 contact centre in empowering, educating, and elevating the insurance landscape. Through personalized interactions with customers, the contact centre aims to help individuals understand the value of insurance and the opportunities it offers. SBI Life Insurance is dedicated to assisting customers around the clock, empowering them to make informed decisions and elevating their insurance experience.

Current Capacity of Customer Care Support

Handling Around 13 Lakh Calls Annually

The current capacity of SBI Life Insurance’s customer care support allows them to handle around 13 lakh calls annually. This demonstrates the company’s commitment to providing timely assistance and support to a large number of customers. The customer care support team is trained to handle a high volume of calls and ensure that customers’ queries are addressed effectively.

Interactive Voice Response System (IVRS) with 13 Self-Service Options

To further enhance customer service, SBI Life Insurance has implemented an Interactive Voice Response System (IVRS) with 13 self-service options. This system allows customers to access information and perform certain tasks without the need for human intervention. The IVRS provides customers with convenience and quick access to the information they need.

Enhancing Services and Setting Benchmarks

Establishing New Benchmarks in Customer Service

With the launch of the 24×7 contact centre, SBI Life Insurance is poised to establish new benchmarks in customer service within the private life insurance sector. The company aims to redefine the way customer queries and concerns are addressed, providing real-time and accurate solutions. The contact centre sets a standard for customer service that other companies in the industry can aspire to achieve.

Positive Rise in Call Handling Capacity

SBI Life Insurance expects a positive rise in its call handling capacity as a result of the 24×7 contact centre. With the increased availability of customer care support, more customers can reach out for assistance and get their queries addressed. This rise in call handling capacity reflects the company’s dedication to serving a larger customer base effectively and efficiently.

Aiding the Goal of ‘Insurance for all by 2047’

SBI Life Insurance’s commitment to enhancing customer service aligns with the goal set by IRDAI, the insurance regulatory body, of achieving ‘Insurance for all by 2047’. By providing extensive customer care support through the 24×7 contact centre, SBI Life Insurance aims to contribute towards achieving this goal. The contact centre ensures that customers have access to the information and assistance they need to make informed insurance decisions.

Commitment Towards Customer Satisfaction

The launch of the 24×7 contact centre reflects SBI Life Insurance’s unwavering commitment towards customer satisfaction. The company believes that personalized human interactions are key to enabling customers to understand the value of insurance. By providing real-time solutions to queries and addressing customer needs effectively, SBI Life Insurance aims to foster stronger customer relationships and ensure customer satisfaction.

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Recent Reinforcement of Commitment

Inauguration of 1000th Branch in Uttar Pradesh

Recently, SBI Life Insurance reinforced its commitment to the goal of ‘Insurance for all by 2047’ by inaugurating its 1000th branch in Uttar Pradesh. This milestone demonstrates SBI Life Insurance’s dedication to expanding its presence and reaching out to more customers across the country. The inauguration of the branch further reinforces the company’s commitment towards serving customers and strengthening customer relationships.

Conclusion

Continued Commitment Towards Serving Customers

The launch of the 24×7 contact centre by SBI Life Insurance marks a significant milestone in the company’s journey towards redefining customer experience. The contact centre, with its round-the-clock availability and trained professionals, ensures that customers have seamless accessibility and interaction when they need assistance or have queries. SBI Life Insurance is committed to serving customers effectively and providing them with the support they need.

Goal of Strengthening Customer Relationships

Through the 24×7 contact centre and other initiatives, SBI Life Insurance aims to strengthen customer relationships and build trust. The company understands the importance of personalized interactions and timely assistance in building strong customer relationships. By empowering, educating, and elevating the insurance landscape, SBI Life Insurance strives to provide customers with the peace of mind and reliability they seek from their insurance provider.

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