SBI Life Insurance launches ‘24X7 inbound contact centre’

SBI Life Insurance has recently launched a new ’24X7 inbound contact centre’ to enhance customer support and accessibility. This dedicated contact centre aims to address both before and after purchase queries related to the company’s comprehensive insurance solutions. By offering round-the-clock customer care support, SBI Life Insurance becomes the first private life insurance company in India to provide such extensive assistance. Customers can now conveniently reach out to trained professionals for technical assistance, product inquiries, and other insurance-related questions. The launch of this contact centre demonstrates SBI Life Insurance’s commitment to enriching the customer experience and ensuring customer satisfaction.

SBI Life Insurance launches ‘24X7 inbound contact centre’

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Overview

SBI Life Insurance, a leading private life insurance company, has recently launched its dedicated 24X7 inbound contact centre. This contact centre aims to address the before and after purchase queries related to the comprehensive insurance solutions provided by the company. The launch of this contact centre reinforces SBI Life Insurance’s commitment to enriching customer experience and addressing their insurance needs at their convenience.

Key Features

The key features of SBI Life Insurance’s 24X7 inbound contact centre are as follows:

• 24/7 availability: The contact centre is available round the clock, ensuring that customers can reach out for assistance at any time of the day or night.

• Inbound contact centre: The contact centre is specifically designed to handle incoming calls from customers. It serves as a centralized hub where customers can seek assistance and get their queries addressed.

• Trained professionals: The contact centre is staffed with trained professionals who possess extensive knowledge about SBI Life Insurance’s products and services. These professionals are equipped to provide accurate and helpful information to customers.

• Technical assistance: The contact centre is equipped to provide technical assistance to customers. Whether customers have questions about their insurance policies or need guidance regarding their purchases or experiences, the contact centre professionals are ready to lend a helping hand.

Benefits

The launch of SBI Life Insurance’s 24X7 inbound contact centre brings about several benefits for customers, including:

• Enhanced customer experience: With the availability of a dedicated contact centre, customers can enjoy an enhanced experience with SBI Life Insurance. They can easily reach out for assistance and receive prompt and efficient support.

• Convenience for customers: The 24/7 availability of the contact centre ensures that customers can seek assistance at their own convenience, regardless of the time of day.

• Improved customer satisfaction: By providing real-time solutions to customers’ queries, the contact centre contributes to improved customer satisfaction. Customers can get their concerns addressed promptly, leading to a higher level of satisfaction with SBI Life Insurance’s services.

• Real-time solutions: The contact centre professionals are well-equipped to provide real-time solutions to customers. Whether customers have questions about their policies or need assistance with their insurance needs, the contact centre is ready to provide the necessary support.

Toll-Free Number

SBI Life Insurance’s 24X7 inbound contact centre can be reached through the Toll-Free Number 18002679090. This toll-free number is designed to provide customers with a convenient and cost-free way to seek assistance and get their queries addressed.

Availability

The 24X7 inbound contact centre is available for both existing and prospective customers of SBI Life Insurance. It operates all year round, providing accessibility to customers across all 365 days. This ensures that customers can always seek assistance and receive the support they need, regardless of when they require it.

Customer Support

Customer support is an integral aspect of any service-oriented industry, and SBI Life Insurance recognizes the importance of providing excellent customer support. The 24X7 inbound contact centre serves as a platform for customers to seek assistance and get their queries addressed. Whether customers have questions about their policies, require technical guidance, or need information about SBI Life Insurance’s comprehensive insurance solutions, the contact centre professionals are available to provide the necessary support.

The convenience and accessibility offered by the 24X7 contact centre play a crucial role in enhancing customer satisfaction. Customers can have their concerns addressed as per their individual convenience, leading to a higher level of satisfaction with SBI Life Insurance’s services.

Launch Event

The launch event of SBI Life Insurance’s 24X7 inbound contact centre was a significant milestone for the company. The event showcased the commitment of SBI Life Insurance towards providing excellent customer service and redefining customer experience in the private life insurance space. The launch event witnessed the presence of prominent industry leaders, stakeholders, and members of the media.

CEO Statement

Mahesh Kumar Sharma, the MD & CEO of SBI Life Insurance, delivered a statement at the launch event, expressing his excitement about the introduction of the 24X7 inbound contact centre. He highlighted the objective of the contact centre, which is to provide customers with answers, solutions, and an overall positive experience.

Sharma emphasized the unwavering dedication of SBI Life Insurance in placing customers at the heart of everything they do. He acknowledged that insurance is more than just a policy; it’s about trust, reliability, and peace of mind. The launch of the 24X7 inbound contact centre is a testament to SBI Life Insurance’s commitment to empowering, educating, and elevating the insurance landscape for every individual.

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Objective

The objective of the 24X7 inbound contact centre is to provide customers with seamless accessibility and interaction with trained professionals. By offering round-the-clock customer care support, SBI Life Insurance aims to redefine customer experience in the private life insurance space. The contact centre strives to foster stronger customer relationships by addressing customer queries and delivering personalized human interactions.

Through the 24X7 customer care support, SBI Life Insurance aims to enhance customer satisfaction by providing real-time solutions to customers’ insurance needs and queries. The contact centre serves as a platform for customers to seek assistance, gain a deeper understanding of insurance, and experience the value of insurance firsthand.

Related Images

The launch event of SBI Life Insurance’s 24X7 inbound contact centre was captured through a series of photographs. These images showcase the highlights of the event, including key moments, dignitaries, and attendees. The images provide a visual representation of the significance and impact of the launch event.

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